1. Who we are
Home Suite is property management software operated by Home Suite, LLC (“Home Suite,” “we,” “us”). Apartment communities and their management companies (“communities”) use Home Suite to manage leases, charges, maintenance and resident communication. Residents use the Home Suite resident portal to view their lease charges, make payments, read notifications and submit work orders.
This policy explains what information we collect through the Home Suite website, the resident portal and our text messages, how we use it, and the choices you have. Your community may have its own privacy policy that also applies to the information it collects from you.
2. Information we collect
Information your community gives us
Your community enters information into Home Suite to manage your lease, such as your name, contact details, unit, lease dates and terms, charges and payment history, renters insurance details, vehicles and pets, and work order history.
Information you give us
- Account registration: first and last name, username, email address, mobile phone number and password.
- Portal activity: work orders you submit and messages you send to your community.
- Contact form: your name, email address and message.
Information collected automatically
When you use Home Suite, our servers record basic technical information such as your IP address, browser type, the pages you visit and the date and time of your visit. We use this to keep the service running, secure and reliable.
3. How we use information
- To create and manage your portal account and confirm your email address.
- To show you your lease charges, notifications and work orders.
- To send you account emails, such as confirmation, username reminder and password reset emails.
- To send text messages you have agreed to receive (see Text messages).
- To pass your work orders and messages to your community.
- To respond to questions sent through our contact form.
- To protect the security of Home Suite, prevent fraud and fix problems.
- To comply with legal obligations.
We do not sell your personal information.
4. Online payments
Home Suite does not process payments. When you choose to make a payment, you are sent to a payment website operated by Paymentus, a third-party payment provider. Your card or bank account details are entered on the Paymentus site, and Home Suite does not receive or store them.
Paymentus’s own privacy policy and terms govern the information you give them. Paymentus may share payment details with us or your community, such as the amount, date and confirmation number, so the payment can be recorded on your account.
5. Text messages (SMS)
If you give us your mobile phone number and agree to receive texts, your community may send you text messages through Home Suite about your account and community, such as notices, payment reminders, work order updates and replies from your leasing office. We use Twilio, a communications provider, to deliver these messages.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact your community’s leasing office.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers (such as Twilio) that deliver messages on our behalf.
6. How we share information
- Your community and its management company, which use Home Suite to manage your lease and respond to your requests.
- Service providers that help us run Home Suite, such as hosting, email delivery, text messaging (Twilio) and payment processing (Paymentus). They may use your information only to provide services to us.
- Legal and safety reasons, when required by law or legal process, or to protect the rights, property or safety of Home Suite, our users or others.
- Business transfers, if Home Suite is involved in a merger, sale or transfer of assets, subject to this policy.
7. Cookies
Home Suite uses cookies that are needed for the site to work, such as keeping you signed in and protecting forms from misuse. We do not use analytics, advertising or other tracking cookies. You can block cookies in your browser settings, but parts of Home Suite, including sign-in, may not work.
8. Retention and security
We keep information for as long as your community uses Home Suite and as needed to provide the service, keep accurate records, resolve disputes and meet legal requirements. Your community decides how long lease and account records are kept.
We use reasonable administrative, technical and physical safeguards to protect information. No system is completely secure, so please keep your password private and contact your community right away if you think your account has been misused.
9. Your choices
- Update your information: ask your community’s leasing office to correct your contact or lease details.
- Stop text messages: reply STOP to any text.
- Close your account or ask about your data: contact your community, or contact us using the details below.
10. Children
Home Suite is not directed to children under 13, and we do not knowingly collect personal information from them.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date above, and for significant changes we may also let you know by email or in the portal.
12. Contact us
Questions about this policy? Contact us at:
Home Suite, LLC
2722A Old Elm Hill Pike
Nashville, TN 37214
info@myhsuite.com